Hi all... well we landed in Prague this morning and the www.pragueexperience has rented our beautiful apartment out from under us. We paid a deposit 7 months ago, and the balance a month ago. They are trying to give us another apartment without any view. They say upgrade because it has three bedrooms, but has no view. There are two of us.
I would never recommend these people to anyone ever.
Broken hearted in Prague.... Luggage
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That%26#39;s a heartbreakers. Did they say they made a mistake? Were they willing to discuss any other alternatives?
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Hi Brewsta... they said the people in the apartment decided to say longer so wanted to give us what was available. Its our 25th wedding anniversary and I spent 2 weeks looking at apartments and decided on this one strictly on the incredible view. Its the Karlova Apartments. If you look at apartment 42 you can see the view. The one they put us in is 33 and has no view. I spent an hour just sitting there talking with them and its like they just didn%26#39;t care.
Finally a manager came and said he would ask the people in the apartment to move in the morning.
We put a deposit on this apartment 7 months ago, they charged my credit rcard a month before we got to Prague for the entire balance. Buyer beware is all I can say. If I didn%26#39;t just sit there and argue, we never would have gotten the apartment we so looked forward to renting.
I think this was a classical example of %26quot;Bait and Switch%26quot;.
I%26#39;m very sorry to say I will never rent from www.praguexperienc.com in our future trips to Prague.
Weather is beautiful and Prague with all her beauty is lifing my spirits.
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that%26#39;s not right....those people should be made to move....they changed their plans, not you.
I hope you get the right apartment and enjoy the rest of your vacation! Happy Anniversary!
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Agreed. The ones who stayed longer should have moved. It makes no sense that they would give them priority over you. You should email them the link to this threat so they know that their actions don%26#39;t exist in a vacuum.
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That`s very sad. I hope it didn`t completely ruined yourtrip. Making it public was the best way to go. I haven`t used pragueexperience maybe it`s a good agency and this is just a mistake. But the way they handled it was the worst possible.
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Thanks all for the kind words. Very much appreciated.
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Luggageinhand
Well done for reporting this action by PragueExperience !
I am a great believer in %26quot;name-and-shame%26quot; and you are doing a public service by drawing attention to this type of behaviour.
Have a cracking time in Prague (my wife and I certainly did) and report back when you return.
Best wishes
Ron
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While I whole-heartedly agree that they should have moved the couple wishing to extend their stay instead of you (makes perfect sense to me!!) maybe they felt that an upgrade would be to your liking. Many people (myself included) could care less about a view from a hotel room (or apartment in your case) and would have liked the extra space instead.
They made it right after all, so I%26#39;m glad you got your way, but still, I wouldn%26#39;t not use them.
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I just cant beleive it !! like you I do love a view from a window I love looking over the rooftops of Prague at night and have done so many times .Just enjoy the rest of your stay and get onto Charles Bridge that will make you feel happier.
Have a great time and let us know all about it when you get back.
TORII
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Hi all... got moved into the apartment we originally rented. Its absolutely wonderful. It has a huge terrace with lounge furniture. You can see Tyn Towers and the clock from one side and the castle from the other. Incredible views over the rooftops and the spires. Every window from every room has a breathtaking view. Even the bathroom window next to the toilet. The apartment is heaven. Would rent it again in a heartbeat but from a different agency. Anyone wanting to see the incredible views just google Karlova 42 and you can see why I was so upset. Having a great 25th wedding anniversary.
Will do a trip report when back home.
Pub tour tonight... thanks Unclegus!
Thanks all for the kind words.
.
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